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Saturday, May 25, 2024

Chatmeter Appoints John Mazur as CEO

San Diego-based Chatmeter, a leader in Location CX, has named John Mazur as Chief Executive Officer and Board member. In this role, Mazur will oversee the company’s growth strategy with an emphasis on extending its technical leadership, accelerating international expansion and deepening customer value.

Chatmeter’s founder and former CEO, Collin Holmes, will continue to play an active role as a Board member.

John Mazur
CEO and Board Member

Chatmeter leverages its AI-powered platform to help multi-location businesses create positive customer experiences and deliver ROI across the organization – from local managers to the C-suite. In its recent consumer survey, Chatmeter found more than 89% of online users rely on reviews to evaluate quality, and over 67% see reviews as an important part of deciding what and where to buy. As consumer use of online reviews grows, Chatmeter is committed to continuing to help brands extract both strategic and operational insights from the customer conversations that exist in reviews, surveys, and other forms of unstructured data spanning countless online channels.

With an accomplished background in scaling technology companies, Mazur brings decades of experience to the position. He joins Chatmeter from CoStar Group.

Previously, Mazur was CEO of Homesnap, which he helped build into a market leader before selling it to CoStar Group for $250 million in 2020. Mazur has also held roles as CRO at Belly, a SaaS-based customer loyalty company, and ReachLocal, an online marketing solutions provider, where he was the CEO of the European Division and helped build from start-up to over $100 million in revenue, eventually going public in 2010.

“Since I founded the company nearly 15 years ago, we have continuously evolved to stay at the forefront of the industry and I am certain that John’s leadership and vision will further accelerate the next decade of growth for the company,” said Holmes. “Chatmeter is investing significantly in innovation, including AI and other emerging technologies, to fulfill current and future market needs in Location CX. I am confident that John’s experience will propel this innovation forward and deliver tremendous value to our customers.”

“I am thrilled to join the Chatmeter team as we continue to deliver innovative solutions to our customers, both domestically and abroad,” said Mazur. “With 80-90% of customers’ conversations residing in unstructured data spanning thousands of digital places, AI—specifically natural language processing, machine learning, and generative AI—has never been more critical to understanding feedback, responding to needs and nurturing loyalty. We believe that Chatmeter is well positioned to elevate brand intelligence as a critical piece of customer engagement and I look forward to supporting the team as we help our clients fully leverage the power of AI.”


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